Thank you for visiting our Support Page. We want your stay with us to be a pleasant one, and providing quality customer service in a timely manner to you, our valued customer is of the utmost importance to us! If you require immediate assistance, please feel welcome to e-mail us at support(at)members-services(dot)com or telephone our offices at (949) 305-4701 and ask for Customer Support. Before contacting us, please review all of the below FAQ as we have created this comprehensive guide to enable you to more rapidly resolve any possible service issues.
Sincerely,
Customer Support Department
LelaStar.com
Password/Login FAQ
I lost or forgot my username and password! How do I retrieve it, or get a new one?
You will need to submit a support ticket with the E-mail address you used when signing up, and if possible, the subscription ID number. If you have the e-mail and your name, that should be enough information for us to get you your username and password. If you would like for us to reset it, then please put your new desired user/pass in the Comments section.
Help-My Username And Password Don't Work!
First, check to make sure that you are entering your username and password correctly. Remember that usernames and passwords are case sensitive and to enter then exactly the same as when you first created them; for example, if your original username was "pr0n_lover" with a password of "aa12578" then you will not be able to log in with "Pr0N_LOVER" and "AA12578". Try closing your browser, clearing cookies, and logging in with the username and password exactly as you created it. If you cannot recall the exact format, then please send a support ticket with the e-mail address you used to sign up and we will provide that information for you.
If this does not solve the problem, then there is also the possibility that you have logged in from separate IP addresses the maximum amount of times. In order to prevent password trading/sharing, our security system will automatically block a username/password which logs in from multiple IP addresses after a certain amount of attempts.
If you feel that the security of your password may have been compromised, please submit a support ticket with your username and password, and the e-mail which you used when signing up, and we will issue you a new one or refresh your existing one.
Finally, if the above information does not resolve the situation, contact us and we will have our technical support staff investigate the issue.
If this does not solve the problem, then there is also the possibility that you have logged in from separate IP addresses the maximum amount of times. In order to prevent password trading/sharing, our security system will automatically block a username/password which logs in from multiple IP addresses after a certain amount of attempts.
If you feel that the security of your password may have been compromised, please submit a support ticket with your username and password, and the e-mail which you used when signing up, and we will issue you a new one or refresh your existing one.
Finally, if the above information does not resolve the situation, contact us and we will have our technical support staff investigate the issue.
Why Can't I Access ALL Of The Sites?
This could be for one of several reasons; if you paid for a full membership to any of the sites in our network, including TopWebModels, and are unable to access all of the sites, please submit a support ticket immediately, as this is likely a technical error.
However, if you are a Trial Member, please be aware that your access is limited to the site for which you signed up. In order to access all of the sites, you will need to upgrade to a full membership.
However, if you are a Trial Member, please be aware that your access is limited to the site for which you signed up. In order to access all of the sites, you will need to upgrade to a full membership.
Technical Support FAQ
I clicked on a video and nothing happened-where is it?
If you locate any broken links, or missing images or videos please submit a Support Ticket immediately!
I Can't Access The Bonus Feeds/Movies!
First, please check the FAQ Pages For The Various Feeds:
High Quality Video Streams:
http://www.worldwidefeeds.com/customerhelp.php
On the Bonus DVD Movies, Click the "Help" Button At The of The Feeds. If you are using IE, Make sure that you have popups enabled before trying to access the Bonus DVD Movies and that you have the latest version of Windows Media Player Installed.
If you still experience any issues with the Bonus Movies or Feeds, then please submit a support ticket with as much detail as possible, including your operating system (PC, Mac) and the browser you are using (IE, Firefox, AOL) when you receive the error.
High Quality Video Streams:
http://www.worldwidefeeds.com/customerhelp.php
On the Bonus DVD Movies, Click the "Help" Button At The of The Feeds. If you are using IE, Make sure that you have popups enabled before trying to access the Bonus DVD Movies and that you have the latest version of Windows Media Player Installed.
If you still experience any issues with the Bonus Movies or Feeds, then please submit a support ticket with as much detail as possible, including your operating system (PC, Mac) and the browser you are using (IE, Firefox, AOL) when you receive the error.
Why Am I Having Difficulty Viewing The Movies?
Make sure that you have the latest version of Windows Media Player installed. If you still experience issues, please submit a support ticket with as much detail as possible.
Billing FAQ
How will my credit card be billed?
Your Credit Card Account will be billed either as: "Paycom.net/Epoch or CCbill.com"
How will my checking account be billed?
Your Credit Card/Checking Account will be billed as "Future Blue, Inc."
How do I get Billing Support from the Sales or Billing Agent?
You can get billing support directly from Epoch/Paycom by visiting http://www.billingsupport.com/ or sales support from CCBill by visiting http://ccbill.com/.
Do Memberships Auto renew?
Yes, your membership will auto renew unless you cancel.
How do I cancel?
We hate to see you go, but if you really want to cancel for any reason, visit this link and follow the instructions. But before you go, we would appreciate it if you let us know if there is anything we can do to increase the value of your membership with us!
Submit A Support Ticket
If you have been unable to locate the answer to your question in the above text, then please use the below form to submit a support ticket. The more information you are able to provide, the more rapidly we will be able to resolve your support request. We will respond to all requests in the order in which they are received.
YOU MUST ENTER THE E-MAIL ADDRESS WHICH YOU USED TO SIGN UP as we will require that in order to look up your account information!
YOU MUST ENTER THE E-MAIL ADDRESS WHICH YOU USED TO SIGN UP as we will require that in order to look up your account information!